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Using technology to improve the lives of their citizens, reduce costs, and become greener

""Western European cities are a bit further ahead in many of these advanced technologies, but I'd say that the Eastern European cities are picking up very quickly. I believe also that cities that are new and active and growing quickly, they are often pretty good at leapfrogging processes and taking up new ideas quicker – sometimes old cities have difficulties [and] are very conservative.”

What is needed in the words of Cisco's Boorsma, is "vision and true leadership", including the willingness to take risks."

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